policy

Warranty Period
For the battery, from the date of purchase, five years is provided for the warranty service.
For the accessories such as chargers, cables, etc., from the date of purchase, one year is provided for the warranty service.
Warranty period may vary by country and is subject to local laws and regulations.

Warranty Statement
Distributors are responsible for the service to customers, Free parts and technical support are provided by I-SWAY to our distributor

Exclusions of Warranty
1. Products exceed the warranty period without purchasing a warranty extension;

2. Damage caused by human abuse, including but not limited to cover deformation, collision caused by impact, drop, and puncture;

3. Dismantle the battery without I-SWAY's authorization;

4. Failure to work or being torn down in a harsh environment with high temperature, humidity, dust, corrosives and explosives, etc;

5. Damage caused by short circuit;

6. Damage caused by an unqualified charger that is not compliant with the product manual;

7. Damage caused by force majeure, such as fire, earthquake, flood, hurricane, etc;

8. Damage caused by improper installation not compliant with the product manual;

9. Product without I-SWAY trademark / serial number.

Claim Procedure
1. Please priorly contact your dealer to verify the suspected defective device.

 
2. Please follow your dealer's guide to provide sufficient information when your device is suspected faulty with the warranty card, product purchase invoice, and other related documents if required.

 
3. Once the fault of your device is confirmed, your dealer is required to send the warranty claim to I-SWAY or an authorized service partner with all the necessary information provided.

 
4. Meanwhile, you can contact I-SWAY for help via: